A chatbot, sometimes known as a chatterbot, is a software tool that uses text or text-to-speech to conduct online chat conversations instead of providing direct contact with a real human agent.
For any company, it is essential to offer effective and fast service to its customers, either in person or through digital channels such as email or instant messaging applications. A chatbot is an ideal tool to ensure that the requests and questions made by the user are answered immediately.
It is a computer program that simulates and processes human conversations (whether written or spoken), which allows humans to interact with digital devices as if they were communicating with a real person.
