Our solution
In this sense, the Rootstack experts supported this company via Staff Augmentation in the development and implementation of a system created with Python, based on different types of tickets that allowed to organize and channel requests more effectively, offering the possibility of better follow-up on tasks and quantifying the service provided by the departments.
Our team of A + talents chose Python precisely because it is a very versatile programming language, which allows the fast and effective integration of different systems. The basic operation of this ticket management system is based on the following: a user creates a ticket with a task, this ticket reaches the related department, which is responsible for meeting the requirement.
Once the ticket is processed, both the user who created it and the department that received it, can log into the system to see the status of the task, the progress it is taking, or see if progress is blocked for any particular reason.
Main features
We develop various functionalities to create a robust, useful system totally adjusted to the client's needs.
Ticket types
This platform created in Python allows you to handle different types of tickets, each one with variations depending on the type of department to which it is related. Each type of ticket has a different field structure and, when each type of ticket is generated, a notification is automatically sent to the department responsible for processing the task.
Ticket integration with external platforms
This ticket management system allows integration with external platforms such as SAP business software, a very useful functionality since there were certain tickets in the system that had to be integrated with SAP to create purchase orders.
Tasks covered by tickets
Python allowed the creation of a totally customized platform for the client: tickets could be generated to cover various requirements, such as replacement and refund tickets, customer service tickets and complaints, support and computer maintenance tickets, help requests, among others.
Automated notifications
When creating a new ticket, a notification is instantly generated that reaches the department related to the ticket and the type of task required.
Reminders
This system also sends a reminder to users when they have a pending notification or a ticket that they must attend. All these functionalities allow streamlining the workflow and the resolution of tasks on time.
Thanks to the collaboration of Roostack through Staff Augmentation, this company was able to organize the flow of tickets between its departments, putting order in the resolution of tasks and in the management of requirements.
With more than 10 years of experience and managing more than 50 technologies, our team of software engineers and developers is ready and prepared to help you with the technological transformation of your company.
