Challenge
Our client receives a large flow of users in its branches for different reasons, from procedures related to payment, claims, and more. Excessive queues and waiting are among the main dissatisfactions, which is why the company partnered with Rootstack to develop a system that allows booking appointments online.
Our Solutions
Rootstack together with a team of talented software developers created a queuing system for creating appointments in different branches. All the necessary integrations were carried out with Ensa's current systems to flow with updated information.
The appointment process is intuitive with a modern design. When completing the chosen branch, the system brings up the available shifts and allows selecting the preferred date and time, and then the personal data must be completed. When scheduling the appointment, a unique code is generated and an automatic email is sent with the appointment information, including the cancellation option.
When scheduling the appointment, a unique code is generated and an automatic email is sent with the appointment information, including the cancellation option.
Main features:
- Appointment creation modality with different fields and alerts
- Email notification of new appointments
- Appointment cancellation page
- Unique code generation
A team of experienced Rootstack developers did the sophisticated work of integrating with Ensa's systems so that customer service employees have up-to-date information. With the help of Rootstack, the company managed to reduce waiting time and improve the efficiency of its service area.
