Service Desk

By Anonymous (not verified), 22 April, 2021
Content
Title
Service desk
Image
Rootstack
Text Color
Dark Indigo
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Left
Link Background Color
Tangerine
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Medium
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No
Title
Your Agile Service Desk Solution
WYSIWYG

Backed by advanced tools and expert teams, we ensure seamless operations and satisfied users.

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Modern variant
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3-gif-en-solutions.gif
Description

Developing a project will often face its risks and difficulties, but the way these are informed and handled can make it or break it. The most significant issues are usually related to communication and sticking to methodologies. That is why the implementation of a Service Desk is very important, in order to better coordinate the workflow.

A ticket management module is part of a test management solution where all errors and defects are revised. It can be pulled into sprints and assigned to a responsible person who will later take care of it and keep the ticket updated with relevant info about the development process. Ticket management modules allow the tracking of requirements, testing management, reporting, and agile integration.

This solution enables everyone involved in a project to overview its progress and the different strings that need to be managed to put everything in order. At Rootstack, we can help you develop cutting-edge service desk solutions to streamline your ticket processing and jumpstart your business agility.

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Title & Description & Media
Image position
Right
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3-8.png
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Yes
Text Alignment
Left
Link style
Button primary
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Default
Title
Benefits
Style
Benefits Cards
Content
Image
Gestión de tickets-2.
Description

A ticket management-oriented service desk software will help the company provide online tracking of all incidents created by its customers. It will also help administer all tickets through their creation, progress and resolution.

Title
Tickets Managment
Image
Procesos automatizados-2
Description

With this implementation, you can assign agents automatically when you receive or create a new ticket and if no response is given within a defined time, the ticket will be assigned to another agent. 

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Automated Processes
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Mayor productividad-2
Description

This web application will help you identify errors to solve them faster, thus improving the support agents’ productivity, always giving that added value to your customers with personalized and automated services.

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Improved Productivity
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Experiencia del cliente-2
Description

A service desk is essential in medium and large companies, since they handle a large amount of information and data. It improves the customer experience as the company can better organize incidents and reports.

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Better user experience
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Why work with Rootstack?
Description

  • Modernization

We deploy cutting-edge service desk solutions, leveraging the most advanced technology in the industry to enhance your operations.

 

  • Custom Work

We tailor our services to your specific project needs, developing customized platforms that perfectly align with your requirements.

 

  • Time Zone

We operate within your time zone, ensuring we are always available to provide timely support and seamless communication.

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Description with border
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Right
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Left
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Off
Video Source
https://www.youtube.com/embed/RIx7ww4SKmY
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Testimony
Author Role
CEO
Author
Construction company
Quote

"They helped us create a service desk that improved 100% the user experience of our customers"

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Default
Author Role
Director
Author
Marketing company
Quote

“Thanks to working with Rootstack we now have a fast and modern service desk that has allowed us to grow as a business”

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Default
Author Role
Director
Author
Insurance company
Quote

“Rootstack engineers supported us by making the necessary adjustments in our service desk to solve the needs of our customers”

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Default
Author Role
CEO
Author
Health Company
Quote

“Our clients never complained about our service again, thanks to the service desk that Rootstack implemented in our business”

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Default
Author Role
Director
Author
Financial company
Quote

"Our team improved its performance since the service desk could better handle incidents and reports"

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Default
Author Role
Director
Author
Online School
Quote

"The Rootstack team helped us detect the needs of our users, developing our service desk based on these requirements"

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Default
Title
Our clients speak: Their experiences with our team
Subtitle
Gain valuable insights into the experiences of our clients through their testimonials. Explore firsthand accounts of how our solutions have made a positive impact on their businesses.
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Title
Learn from our impressive client achievements
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Left
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Dark Indigo
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Center
View
Success Stories
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Success Story Card
Link
See all success stories
Items per page
8
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No
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No
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Modern variant
Tags
Backend
Automation
Title
One team, many talents: Experience our multifaceted areas of expertise
Text Alignment
Left
Text Color
Dark Indigo
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Center
View
Expertise Areas
Item style
Expertise Area Card
Items per page
9
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No
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No
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Description

We can help you develop cutting-edge Service Desk solutions

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CTA
Image position
Left
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CTA2023.png
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Yes
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Left
Title
Let’s get the conversation started
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Left
Webform
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1
Thumbnail
Solutions - Service Desk.png
Translation
Service Desk