Hospitality

The hotel industry faces increasing competition from technology-driven companies like Airbnb. Industry leaders must offer flexible, tailored digital options to their customers so that they can: -Easily explore offerings from their computer or mobile device. 

• Provide painless e-commerce and scheduling through their web portal. 
• Provide additional service offerings or packages to enhance customer value. 
• Facilitate communication with customers to drive repeat business.

• Websites Internal networks
• CRM
• Customer service software
• Mobile applications
• Online booking websites
• Service desk

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• Hotels can take great advantage of technology, creating interactive applications with augmented reality to show their facilities, for example.
• Managers can streamline their management with CRM software to manage customers and prospects.
• They can implement service desk software to better manage requirements and requests.
• We can create special web pages to promote destinations or special services.
• We also implement intranet platforms to improve the assignment of tasks in each of the departments and enhance communication.
• We develop online booking platforms to facilitate this management.

At Rootstack, our consultants understand the multiple facets through which hotels generate revenue. We build flexible solutions that make it easy for hotel owners to offer various services and packages. Besides, hotels increasingly rely upon repeat business from customers to drive revenue growth.

• Online Reservations

Online reservation platforms and property management systems allow guests to book rooms, restaurants and activities easily and conveniently from their mobile devices or computers.

• Contactless check-in and check-out

Hotels can implement mobile apps that allow guests to check-in and check-out without having to go through the front desk, improving efficiency and reducing queues at the front desk .

• Personalized customer service

Hotels can use artificial intelligence to analyze customer data and offer personalized services, such as restaurant recommendations, local activities, and experiences tailored to individual guest preferences.