A company is made up of several teams that work together to ensure that all flows are carried out correctly and efficiently. This is the case of many companies, but there are others that, although they try to achieve this structure, sometimes play against the lack of qualified personnel, expert labor or simply the few personnel is insufficient for the amount of work that needs to be done. attend. This is where Managed Services can transform your business.
According to the definite on of the consultancy Gartner, a Managed Services provider "provides services, such as networks, applications, infrastructure and security, through continuous and regular support and active management at the customer's premises, in the data center of the provider or in a third party data center”.
Providers of this Managed Services service may offer companies their own native services along with services provided by other providers they manage.
“Managed IT Services traditionally applied to device-centric or infrastructure service types, but has been expanded to include any regular and ongoing management, maintenance, and support”, Gartner added in its article.
What do companies get with Managed Services?
- They can more productively manage all their resources, as explained in an article on the PwC portal.
- Companies and teams can keep their work up to date with the newest and most advanced technologies.
- They improve the results of all your operations.
- Increase the agility of workflows at scale.
Types of Managed Services that can boost your company
As we discussed earlier, companies can access different Managed Services depending on their particular needs. And we will talk about these types of services below:
Cloud infrastructure
“It handles compute, storage, network, and IT. Some providers can also offer virtualization services for applications, software, operating systems and more”, explained the Executech portal in this regard.
Security
Strengthens the security infrastructure of the company's systems. This is how Gartner explains it in its glossary: “It provides outsourced monitoring and management of security devices and systems. Common services include managed firewall, intrusion detection, virtual private network, vulnerability scanning, and antivirus services.
Support services
One of the most demanding areas is technical support, since it is in charge of attending to and solving problems that may arise in the company in that regard. You can perfectly hire a provider that offers you managed support services. “It generally covers all services related to IT help, from troubleshooting to advanced problem treatment”, Executech explained.
Communication services
"This type of service offers a range of communication infrastructures such as messaging software, VoIP (voice over Internet protocol), data and video," they explained in the same article, adding that in some cases this managed communication service can operate as a third-party call center.
Networks and infrastructure
"Information flowing through networks cannot be protected without effective management of the physical and logical network infrastructure, including physical cabling, logical topologies, network devices, and network services," explains the University of Nebraska-Lincoln in an article.
The network and infrastructure managed service, the technology provider or partner can take on all the network tasks, this includes establishing LAN, WAP and various connections for your company.
By having an idea of what managed services your company can access, you can make a smarter and more accurate decision when hiring them. If you are looking to add quality to your processes, free up your internal team and streamline flows, hiring Managed Services may be the solution you need right now.
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