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Any company today is in need of a solution to handle their tickets, usually these tickets are aimed at customer service, internal service between collaborators and requests for help, the question today is:

 

What is an OSTRS Open Source Ticket System?

 

Initially, the software development companies carry out a study of the tasks that are to be automated, then the needs of the company are identified.

The first thing that a company must establish is that when doing a Custom Software Development the quality of the product will be directly attached to the activity of the company.

Hoy en día la implementación de la tecnología, permite que **empresas de transporte y logística** implementen **Sistemas de Rastreo** que les facilite a sus clientes ver el status de sus pedidos, realizar cambios, verificar ubicación del mismo, y obtener un histórico detallado de la localización del producto hasta que se realice la entrega. Actualmente, son muchas las empresas que trabajan con servicios de envío a domicilio, ya sea de forma física o a través de Internet, y gran parte de su tiempo lo pasan gestionando los pedidos, el stock y el envío, hacer esta serie de pasos de forma manual

Technological development grows every day by leaps and bounds, brings us closer and closer to automated processes that can be performed quickly, easily and comfortably, that is why we can confirm that the access that customers have into information of a company, directly, positively or negatively influences the satisfaction of them (the clients), in this sense, the customer service software, allow access to a personalized service and value, whatever the channel that the customer is using: Telephones, web, email, social networks, mobile apps, among others, improving attention to their current c

Currently, many companies are forced to implement various software into their organization to take advantage of working hours to the maximum, thus minimizing the numerous problems in terms of productivity and unfinished work cycles that may present their employees; that is why the development of these software guarantees the automation of all those processes that may break or undermine the development of a product or service within an organization. However, in addition to guaranteeing greater productivity on the part of the workers, it provides us with an appropriate safeguard of the company'

Through the development of a Software, companies can manage optimally and securely each of the data that are derived from their processes, both internal and external.

In every company it is necessary to define the workflows, since through these the correct performance of each one of the tasks can be evaluated. It is very important to be able to identify each process within the company in order to define the different flows, these workflows are an automated diagram that eliminates the disorganized and empirical work within the organization. In a company, many process flows or workflows can be established from purchases to recruitment. Among the benefits with which a company has to have the work flows defined are: -Standardization when performing tasks or